Sample Submission
Receiving Hours
Normal receiving hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. (Pacific Time). Please contact OMIC USA directly if you have any questions or would like to schedule a special delivery time.
Sample Collection
Proper sample collection and preparation is the first step to accurate testing results.
- Collect enough sample that it is representative of the entire lot.
- Ensure that the sample is well blended and homogeneous.
- Include all specifications for grinding, handling, and compositing of the sample.
- Include all matrix/composition description and estimations on the submission form.
Shipping Samples
The second step is to ensure the integrity of the samples though proper shipping.
- Each sample should be secured in its own container and properly sealed to prevent cross
contamination and leaking.
- Samples that need refrigeration should be shipped in a cooler or insulated box on ice.
- Each sample should be visibly labeled and match the included submission form.
- Normal receiving hours are Monday-Friday, 8:30am – 5:00 pm Pacific Standard time, after hours
receipt may be scheduled in advance.
Turnaround Time
Standard turnaround time for most analysis is 7 business days after receipt of sample.Rush analysis is available upon request, availability is determined at the time a sample is submitted and additional fees will apply.
Please contact us to confirm the turnaround time for the specific analysis requested.
Quality Assurance
Services will be performed according to our laboratory quality assurance standard operating procedures. It shall be the client’s responsibility to confirm that OMIC USA’s standard practices meet the client’s needs prior to submitting samples. If a client desires an alternative method or procedure, both parties must agreed in writing prior to accepting samples.
Test Results
Analytical reports are issued electronically upon completion of testing. Hard copies are available upon request. A draft Certificate of Analysis (COA) is issued electronically for review upon completion of testing. After the COA’s approval, signed hard copies will be delivered by regular mail or electronically. Customized report formats are available upon request.
Retest analysis performed at the Client’s request may be charged to the Client if the retest confirms the original results.
Reissuing analytical reports per client’s requests will incur an additional $20 charge. All hard copies of Certificates of Analysis will need to be returned before reissuing new certificates for an additional $40 fee. No additional charges will incur if the request was made prior to issuing reports or certificates.
Sample Retention
All samples remaining after analysis are held in our laboratory for 90 days after we issue our Certificate of Analysis, unless otherwise requested.
Confidentiality
All results are released only to the customer making the analytical request, unless otherwise instructed in writing by the customer. All work is treated with the strictest confidence.
Inquiries & Requests for Quotes
If you would like us to provide you with a quotation or have any questions regarding our services, please feel free to contact us with your requirements and we will be glad to assist you in any way we can.
Email: sales.us@omicusa.com
